Tendwell

Privacy Policy

Last updated: January 16, 2026

1. Introduction

Tendwell ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our family caregiver coordination platform and related services (the "Service").

Please read this Privacy Policy carefully. By using our Service, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

Account Information

When you create an account, we collect:

  • Name and email address
  • Profile information you choose to provide
  • Authentication credentials
  • Account preferences and settings

Health and Care Data

To provide our caregiving coordination services, we may collect:

  • Information about care recipients (with appropriate consent)
  • Medication schedules and tracking data
  • Health observations and notes
  • Appointment and scheduling information
  • Care activity logs and history

Usage Data

We automatically collect certain information when you use our Service:

  • Device information (type, operating system, browser)
  • IP address and approximate location
  • Pages visited and features used
  • Date and time of access
  • Referring website or application

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process and manage your account
  • Enable caregiving coordination between family members and caregivers
  • Send notifications about care activities, appointments, and medications
  • Respond to your requests, comments, and questions
  • Send administrative information, updates, and security alerts
  • Analyze usage patterns to improve our Service
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

  • With Care Circle Members: Information you add to a care circle is shared with other members of that circle as part of the caregiving coordination functionality.
  • Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., hosting, analytics, email delivery).
  • Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share information with your explicit consent for purposes not covered by this policy.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security assessments and updates
  • Access controls and monitoring
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Right to Access Your Data

You have the right to request access to the personal information we hold about you. You can view most of your data directly in your account settings.

Right to Export Your Data

You can export your data at any time using our data export feature available in your account settings. This includes your profile information, care circles, and activity history.

Right to Delete Your Account and Data

You can request deletion of your account and associated personal data through your account settings or by contacting us. Note that some information may be retained for legal or legitimate business purposes.

Right to Opt Out of Marketing

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or updating your notification preferences in your account settings.

Right to Correct Information

You can update or correct your account information at any time through your account settings.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide our Service. We may also retain certain information as required by law or for legitimate business purposes, such as:

  • Complying with legal obligations
  • Resolving disputes
  • Enforcing our agreements
  • Maintaining security and preventing fraud

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer your information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request information about the categories and specific pieces of personal information we have collected, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out of Sale: We do not sell personal information, so this right does not apply.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, please contact us using the information provided below.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

  • Right of Access: You can request a copy of your personal data.
  • Right to Rectification: You can request correction of inaccurate personal data.
  • Right to Erasure: You can request deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: You can request that we limit how we use your personal data.
  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to Object: You can object to our processing of your personal data in certain circumstances.
  • Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise your GDPR rights, please contact us. You also have the right to lodge a complaint with your local data protection authority.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our Service before the changes become effective.

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of the Service after any changes indicates your acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

For questions about our Terms of Service, please see our Terms of Service page.